Telius Internet: Privacy Policy

Effective Date: July 7, 2025

Telius Internet ("we," "us," or "our") operates the website TeliusInternet.ca and provides services to assist customers with internet, cable TV, and phone connection issues as a third-party source in Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services.

Our Contact Information: +18332256774

1. Information We Collect

We collect various types of personal information to provide our services and improve your experience. This may include:

• Contact Information: Your name, address, email address, and phone number.

• Service Information: Details about your current or desired internet, cable TV, and phone services, including your service provider, account number (if applicable), service address, and a description of connection issues.

• Communication Data: Records of your interactions with us, including phone call logs and any information you provide during consultations.

• Website Usage Data: Information about how you use our website, such as your IP address, browser type, pages visited, and time spent on pages, collected through cookies and similar technologies (see Section 6).

2. How We Collect Information

We collect information through the following methods:

• Directly from You: When you call us at +18334192896, fill out forms on our website, or otherwise communicate with our representatives.

• Through Third-Party Service Providers (with your consent): To assist with connection issues or new setups, you may authorize us to communicate with your current or prospective internet, cable TV, or phone service provider on your behalf. In such cases, we may receive limited information from them necessary to address your service request.

• Automatically: Through cookies and similar technologies when you visit our website.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery:

  • To understand and address your internet, cable TV, and phone connection issues.

  • To facilitate communication with primary service providers on your behalf to resolve issues or set up new connections.

  • To schedule appointments for technicians or service changes (if applicable).

  • To communicate with you regarding your service requests and inquiries.

• Communication:

  • To respond to your questions, comments, and customer service requests made via our phone line.

• Improvement of Services:

  • To analyze trends and patterns in connection issues to improve our troubleshooting and assistance methods.

  • To enhance our website and service offerings.

• Legal and Compliance:

  • To comply with applicable Canadian federal and provincial laws, regulations, and legal processes, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

  • To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

  • To detect, prevent, and address fraud or other illegal activities.

4. How We Share Your Information

We may share your personal information with the following categories of third parties:

• Primary Internet, Cable TV, and Phone Service Providers: With your explicit consent, we will share necessary personal and service information with your current or prospective telecommunications provider(s) to address connection issues, initiate new services, or manage existing accounts on your behalf.

• Third-Party Service Providers: We may share information with trusted third-party vendors who perform services on our behalf, such as website hosting and customer support. These service providers are contractually obligated to protect your information and only use it for the purposes for which it was disclosed.

• Legal and Regulatory Authorities: We may disclose your information if required to do so by law, court order, or governmental regulation (e.g., CRTC), or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.

• With Your Consent: We may share your information with other third parties with your explicit consent.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These technologies help us understand how you use our site and optimize our Google Ads campaigns. We use aggregated and anonymized data for advertising purposes. You can learn more about how Google uses data at https://policies.google.com/technologies/partner-sites. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Your Rights (PIPEDA)

Under PIPEDA, you have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete personal information.

• Withdraw Consent: Withdraw your consent to the processing of your personal information, subject to legal or contractual restrictions.

• Challenging Compliance: You have the right to address a challenge concerning our compliance with PIPEDA's principles to our Privacy Officer.

To exercise any of these rights, please contact us using the contact details provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Effective Date." We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Telius Internet Phone: +18332256774